Payment Method

We accept the following payment methods:

1. PayPal
2. Credit card payment in our E-commerce system (Stripe)
3. Bank Transfer

When inquiring about our products by our contact or product inquiry form, a customer will receive an email message from us, which will include payment and other instructions.

When proceeding with our E-commerce product purchase pages, a customer will be asked to select a preferred payment method in our check-out page.

For more details about PayPal, please check the following website:
https://www.paypal.com

For more details about Stripe, please check the following website:
https://stripe.com/

Shipping policy

Shipment processing time

All orders are processed within 40 business days after confirmation of payment. Orders are not shipped or delivered on weekends or holidays. For custom orders and any additional requirements, the processing time will vary. Please inquiry us for more details. Please be reminded that we treat our products very carefully with packaging, all of which is a time consuming process.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

When processing through our checkout system, shipping charges for your order will be calculated and displayed at checkout. If you communicate with emails for shipping quotes and process, then we will notify the shipping rates by our email messages.

The shipping and delivery time varies by regions. All of our packages originate in Japan. The shipping time within the country is from 3 to 5 days. The shipping time for other regions depends on shipping companies and customs clearances and so on. We will give a customer a shipping tracking code so that he/she can track the shipping status.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

We ship to addresses within Japan and other regions over the world as well as APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Returns & Refund Policy

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 6 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.